Frequently Asked Questions
Everything you need to know about shopping with Stars & Strauss.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend measuring a similar garment you already own for the most accurate fit comparison.
What is your return and exchange policy?
We offer a 30-day return window for all unworn garments with original tags attached. Returns are free for domestic orders, and you can initiate a return or exchange through our online portal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range between 7-14 business days.
What materials do you use in your collections?
Stars & Strauss is committed to premium quality. We primarily use organic cotton, ethically sourced wool, and high-grade recycled synthetics to ensure both comfort and durability.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.